Shipments and returns

We try to dispatch your parcel within 2 working days after receipt of your payment. In accordance with the general conditions, this period is only indicative. The delivery time that Atoma is obliged to respect is of 30 days.

Shipping costs include packaging, handling and postage. These costs can contain a fixed part and a variable part according to the price or the weight of your order. We advise you to consolidate your purchases into a single order. We do not ourselves group two separate orders and you will have to pay the shipping costs for each order.

Returns

If you are a natural person not acting within a professional framework, you have the right to withdraw from your agreement, within 2 weeks of receiving your order, under the conditions described in the general conditions of sale. In this case, follow the instructions below:

  • Log in to your account using your e-mail address and password.
  • Go to "My Account -> My Orders". Click the "Details" button next to the order you want to return.
  • Click on the products of your order that you want to return. Explain in a few words the reason for your return and click on the "Make an RMA slip" button.

As soon as Atoma accepts your return, you will receive an e-mail at the e-mail address indicated. You can then print your return-form:

  • Log in to your account using your e-mail address and password.
  • Go to "My Account -> My merchandise returns".
  • Print the return-form by clicking on the "Print" button to the right of the order you wish to return.

Be sure to pack carefully the products to be returned in their packaging and original condition and attach the return-form you have just printed.

The shipping costs of the products to be returned are at your expense. Improperly packaged, damaged or used products will not be accepted.

Parcels which are not sufficiently franked or without a return-form will not be accepted.

As soon as Atoma has received your parcel, the refund will be made as soon as possible.


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